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Resources

The Power of the First Hour:
Resource Materials for the 2011 RMM Passenger Ship Safety Conference
At Riviera Maritime Media's Passenger Ship Safety Conference January 26 & 27, 2011, in London, UK, Kim Barbero and Senior Associate Jocelyn Fraser will demonstrate how important it is to take the lead in the first hour of any incident. The following documents will help prepare attendees for the discussion:

Crisis Communications - an overview (113 KB)
Crisis Communications - checklist (83 KB)
Stakeholder map (113 KB)
Article: Getting and giving the right information (76 KB)

Reputation Management.... Much More Than Media Response
Resource Materials for the 2009 Riviera Maritime Media Tanker Safety Conference
A paper to accompany the presentation made by Kim Barbero, Principal, Carah Worldwide Consulting, Inc. at the Riviera Maritime Media Tanker Safety Conference, London, UK, Nov 12-13, 2009.

Reputation Management.... Much More Than Media Response (79 KB)